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Privacy

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Luton Hoo Estate (“we”, “us”, or “our”) are committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.

 It applies to personal data provided to us, both by individuals themselves or by others on behalf of individuals. We may use personal data provided to us for the purposes described in this privacy statement or as made clear in another form before collecting personal data. 

Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we process personal data. 

Where we receive personal data from a third party that relates to an individual, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement. 

How we collect your data 

This may be in a number of ways: 

  • Directly from you when you visit the Estate or sign up for a tenancy/licence at the Estate 
  • When you email your details directly to us in order to be contacted further 
  • When a third party provides us with your details on your behalf. 

Data that we hold 

This may include things like: 

  • Your contact details 
  • Your date of birth 
  • Financial information 
  • Personal details relating to a tenancy you hold with us 

Usually we will have received this directly from you. However, we may also receive personal data about you from others for example family members also sometimes provide information about each other. 

Why do we process data? 

We will mainly use your information in connection with tenancy related matters or for professional reasons for example: 

  • Administration; including (but not limited to) maintaining internal records and administering Estate information 
  • Regulatory; from time to time we may be required to collect and process personal data in order to fulfil regulatory, legal or ethical requirements such as verifying an individual’s identity. 

How long do we hold data for? 

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected. We may also securely archive personal data with restricted access where there is a need to continue to retain it. 

People who visit our Estate 

Personal data is collected when individuals visit the Estate via CCTV and a visitor’s sign-in book. The CCTV images are held securely and only accessed when needed. 

Sharing personal data 

We will only share personal data with others when we are permitted to do so for example when reference checking new tenants. We will only do this on agreement of the individual. 

Marketing 

We would like to send you information about our Walled Garden events, Estate events and other activities. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purpose. 

Locations of Processing 

All information is kept on our private server which is password encrypted. All hard files are kept in a locked safe or locked archive store. 

Access to your information and correction 

You have the right to request a copy of the information that we hold about you. We will request to verify your identify before passing on this information. If you would like a copy of some or all of your information, please email or write to us at the following address: 

Estate Office 
Luton Hoo Estate 
Luton 
Beds 
LU1 3TQ 

office@Lutonhooestate.co.uk 

Notification of changes 

We keep our privacy policy under regular review and we will place any updates on this web page. 

Contact and Complaints 

If you have any queries about this Privacy Notice or how we process your personal information, or if you wish to exercise your rights under applicable law, you may contact us on: 

Estate Office 
Luton Hoo Estate 
Luton 
Beds 
LU1 3TQ 

office@Lutonhooestate.co.uk 

This privacy policy was last updated on 22 May 2018